Violation Category: The Plaintiff had a history of emotional and behavioral health issues and was receiving outpatient therapy. Her therapist recommended residential treatment when Plaintiff’s behavior became riskier. Plaintiff was enrolled in Second Nature Wilderness Program from June to August, 2006, and then placed in residential treatment at Island View from August 2006 to June 2007. Plaintiff’s insurance plan covered medically necessary inpatient hospital care, acute or subacute residential treatment, partial hospitalization, and intensive outpatient treatment for biologically-based mental conditions. Plaintiff’s claims for residential treatment were denied.
Short Description: Plaintiff appealed the denial of benefits through the Plan’s internal appeal process. The denial was upheld at each level of the appeal process by three different physicians. Plaintiff then sought external review of the decision through MAXIMUS, which upheld the denial. Defendant Blue Cross submitted Plaintiff’s claims for a second external independent review after receiving additional medical records. The second external appeal also upheld the denial of benefits as not medically necessary. The Court then considers whether the denial was arbitrary and capricious and found that the decision was not arbitrary and capricious and was supported by the medical opinion of five separate specialists. The Plaintiff argued that the observations and treatment recommendations from the Plaintiff’s treating specialists should be given more weight. The Court agrees that a diagnosis provided by a treating physician is more reliable, however, the process of reviewing a claim does not rely on the nuances of personal observation. As such, the decision to deny benefits is upheld.
Appeal/Disposition: The Defendant’s motion for summary judgment is granted. The Plaintiff’s motion for summary judgment is denied.